FAQs

All sales are final.

If the piece or item you’ve ordered is out of stock, we will contact you.

Packages ship via USPS Priority, and you will be issued a tracking number when it ships (usually within 5 business days for in stock items in the pottery shop).

We are not responsible for packages that are lost in transit, or missing if marked delivered.

If your item is damaged in shipping please contact us within 3 days of its arrival, you will need to fill out a claim form for the USPS and present it with the broken piece to your local post office.

Is there a fee for painting?

No, you pay for the piece and that includes glazing and firing in the kiln.

When will my piece be fired in the kiln and ready for pick up?

Pieces are fired during the week and returned to Asheville Artworks for pick up the next Saturday.

What if what I want my group to paint isn’t in stock?

We can order any shape and have it in stock within 3 days. Email [email protected] for more information about shapes for your theme or idea.

What if I’m visiting Asheville and won’t be able to pick up my piece when it’s finished?

We ship most places in the continental United States for a fee.

Do I have to use glazes and have my piece fired in the kiln?

No, we have fast drying, nontoxic paints that can be used on pieces that do not need to be food safe.